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Contact Form Issue Apology

News

2025.02.05

Contact Form Issue Apology

We sincerely thank you for your continued patronage.

We regret to inform you that due to a system configuration issue with our website’s “Contact Form,” we were unable to properly receive inquiry emails from customers.
This issue persisted for approximately two months, from December 10, 2024, to February 4, 2025. We deeply apologize for the significant inconvenience and trouble this has caused to customers who submitted inquiries during this period.

The issue has now been fixed, and the contact form is functioning normally.
We plan to contact individually those customers who submitted inquiries during the affected period to address their concerns.

Moving forward, we will strengthen our regular system inspections to prevent such incidents from occurring again and strive to improve our service quality for our customers.
If you have any questions, please contact us by phone at 022-239-2331.

We will continue to work toward further improvement of our services and appreciate your understanding.

February 5, 2025
Kanesa Fujiwaraya Co., Ltd.

Contact Information:
TEL: 022-239-2331
Reception Hours: Weekdays 9:00-17:00

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